Random freezes when on the menu in fullscreen

I’m getting freezes on the Retroarch menu when I use the fullscreen mode. This happens on the 1.3.6 version, so I decided to downgrade to 1.2.2, yet the same problem still persists. I’ve tried deleting the retroarch.cfg file and downloading a fresh stable version, yet the problem still persists. During these freezes, it’s impossible for me to escape out of Retroarch and to open the task manager so I have to resort to hard shutdowns.

I’m on a Toshiba laptop and my specs are Core i5 5200u 2.2 GHz Intel HD Graphics 5500 8 GB RAM Windows 10 64 bit

This problem never occurs on my other weaker laptop and my much, much more powerful desktop.

please don’t crosspost. Locking this thread.