Stops responding when content is loaded

I hope I’m posting this in the right place? I wasn’t sure if there was a specific support topic, so if I’m in the wrong place let me know and I’ll move immediately. I’m trying to get a friend set up with libretro so we can play SNES and GBA games on his laptop. I’m new to Retroarch, but it has Netplay, and it looks good, so we’re trying to make this work. Unfortunately, attempting to load content for nearly any system ends in the window not responding- We’ve tried uninstalling and reinstalling, we’ve tried using the .7z instead of the installer, and we’ve tried changing the video driver from OpenGL to Direct3d and back, all to no avail.

Here’s two logs, this one was an attempt to run Earthbound with logging set to level 1, this one is the same thing but with logging set to level 0. I will do my best to get any more information if it helps us get on track. Thanks in advance for any help you can provide.