Maybe it’s just an error on my end, but I can’t download any thumbnails in the online updater. Is anyone else having this issue?
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Try, right click retroarch.exe and Run As Administrator, then download thumbnails.
Also check location of Settings > Directory > Thumbnails Dir
I had this happen when I was updating cores and it wouldn’t unzip.
I have had these issues too. I read that the game name in RA must match the name in the RA Thumbnail database.